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IT Support Team Leader
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Job Title: IT Support Team Leader
Location: London, UK
Company: London Business School
Job Summary: To lead, guide and manage the audio visual services and the desktop computing environment team.
Job Description: If you're looking for the opportunity to innovate and improve and play a big part in creating an environment of subject matter experts, you're in the right place. Day-to-day, we'll rely on you to lead, guide and manage the team that provides support for audio visual services and the desktop computing environment for all members of the school community. Provide training to colleagues or stakeholders on an area of specialism to upskill and educate others in the business support services provided. Resolve operational day-to-day issues referred from across the School, ensuring an efficient and first-class service is extended to all stakeholders. Design and develop materials and policy guidance, with supervision from more senior colleagues, for use in the provision of an efficient and effective business support service. Collate, cleanse and analyse data, and make recommendations based on analysis to support the department's decision-making process. Monitor processes, systems and practices within your area of specialism and plan and carry out regular reviews to identify opportunities for improvement. Undertake investigations and inspections of data, processes and working practices to identify actual/potential compliance issues and recommend appropriate action. Champion change by role modelling the behaviour expected from all colleagues.
Requirements: A Bachelor's degree or equivalent experience, a technical background and proven team leader, project management and performance management skills. A proven ability to manage 2nd line support teams of 10+ (ours is 13 strong) focused on multiple technologies within a customer-services orientated environment. An active rather than passive management style (in huddles, meetings, 1-2-1s etc.) and experience of coaching and mentoring less experienced members of a team. A flair for effectively managing stakeholders in a business, including pushing back if necessary. The ability to break down technical issues and explain them in layman's terms. Experience of using software related to your area of specialism to extract, analyse and report on data. Strong problem solving and time management skills, meticulous attention to detail and the ability to work well under pressure. A willingness to challenge standard protocol in order to continuously improve.
Salary:
Currency:
How to apply: Please apply online: https://www.london.edu/about/jobs
Closing Date: 17/10/2018
Additional information: We're a global institution: 94% of our students and 86% of our faculty members are international, with our staff also representing 51 nationalities. Together, we're bringing together a variety of widespread perspectives that help us have a profound impact on the way the world does business. Based in London's Regent's Park, this is an opportunity to work in one of the world's most important financial, entrepreneurial and cultural centres.
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