RCA Flag
RCA Flag
Connecting Africa’s Skilled Professionals
RCA Flag

ReConnect Africa is a unique website and online magazine for the African professional in the Diaspora. Packed with essential information about careers, business and jobs, ReConnect Africa keeps you connected to the best of Africa.

Job Title: Ombudsman
Location: Côte d’Ivoire
Company: African Development Bank
Job Summary: To facilitate conflict resolution, using mediation and conciliation or other appropriate means.
Job Description: The Office of Ombudsman and Mediator is a Statutory Body of the Bank established by a Board Resolution in 1992. Its role is to facilitate conflict resolution, using mediation and conciliation or other appropriate means for the primary objective of settling grievances on employment matters between staff members and the bank. The Office assists Management efforts to improve the working conditions as well as the quality of human and professional relationships at all levels in the Bank. As part of the Internal Recourse Mechanism, the Office of Ombudsman and Mediator is a designated neutral responsible for impartial, confidential, independent and informal assistance in all staff grievances and complaints related to work place issues. The Office of Ombudsman and Mediator is also responsible for advising on shortcomings and recommending to Management solutions in employment policies, procedures and practices. THE POSITION: The Ombudsman directly reports to the Ombudsman/ Head of Unit and is required to: 1. Support the Ombudsman by providing conflict management services to staff members 2. Travel to country offices to provide training or respond to conflict situations, as required. 3. Inform, and where necessary guide, parties in potential or active disputes about the informal resolution process and assist them to initiate it. 4. Facilitate informal resolution of workplace conflicts helping all parties to explore options and engage in a voluntary and confidential process, acting as a neutral third-party, facilitate and help conflicting parties to discuss issues and negotiate an agreement. 5. Assist in the development of the annual work plans, objectives, deliverables and deliverables.
Requirements: 1. Hold at least a Master’s degree or its equivalent in alternative dispute resolution, administration, human resources management, law, social sciences or related area. 2. Training in mediation, conciliation or negotiations is desirable. 3. A minimum of seven (7) years of progressively responsible experience at the international level in legal, managerial or dispute resolution or related field, at least three years of which should be in a management or leadership role. 4. Experience in conflict management and different approaches to informal resolution are desirable. 5. Experience working within the private sector is highly desirable. 6. Knowledge of alternative dispute and conflict resolution systems. 7. Knowledge of the International organizational structure rules and policies. 8. Ability to prepare reports, formulate positions on systemic issues, articulate options concisely conveying maximum necessary information. 9. Professionalism: Ability to establish and maintain confidentiality.
How to apply: Please apply online: https://www.afdb.org/en/about-us/careers/current-vacancies/ombudsman-snom-3810/
Closing Date: 11/10/2018
Additional information: Applicants who fully meet the Bank's requirements and are considered for interview will be contacted. Only online applications submitted with a comprehensive Curriculum Vitae (CV) and copies of the required degrees will be considered. The President, AfDB, reserves the right to appoint a candidate at a lower level. The African Development Bank is an equal opportunities employer. Female candidates are strongly encouraged to apply.
Welcome to the new, upgraded ReConnect Africa website.
Please help us provide you with information relevant to your needs by completing the fields below (just this once!)