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Client Support, Cape Town

Job Title:	Client Support, Cape Town
Location:	Cape Town, South Africa
Company:	LifeSearch
Job Summary:	To provide proactive support for life insurance processes.
Job Description:	Our aim is to make the process of getting life insurance in place as easy and stress-free as possible so if such requirements are asked for by the insurer after they’ve received the application, then our Client Support team is there to take the strain. In short, our Client Support team will do whatever they can, as quickly as they can to chase all these requirements down so that the insurance company can make their decision on the cover. It’s essential that our Client Support team are pro-active when chasing these requirements, that they apply common sense and be able to switch between being assertive and sensitive depending on what’s called for on that case and call. On one case, they may be calling a GP surgery to hunt down the request for information, on the next they might be chasing a nurse to book in a medical exam with the client and on the next, they might be calling the client themselves for information.
Requirements:	• Successful track record working in a customer service environment. • Financial Services industry experience. • Exceptional telephone skills • Proven track record of providing excellent customer service. • Experience of working with databases (inputting). • Proven track record of high levels of accuracy and productivity • Proven track record of working to and achieving individual goals • Experience of working towards wider business goals • Experience of adhering to Data Protection regulations
Salary:	180,000 (per annum)
Currency:	ZAR
How to apply:	Please send your CV and a cover letter to us at: applications@lifeatlifesearch.co.uk
Closing Date:	10/07/2016
Additional information:	LifeSearch is very excited to announce the opening of our Cape Town office this summer to enhance our service offering to UK clients. We are an award winning UK Insurance Broker; we first opened our doors in 1998 with one Advisor, we now have over 300 employees across 3 offices. Our Culture Statement “Our culture holds people at its heart and the most important people of all are our customers. To do right by our customers we have a culture that’ goal driven, rewarding and fun. This culture drives the need for company-wide teamwork in a competitive yet respectful atmosphere. Our culture encourages us to try out new ideas and give change a chance.”

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